Acount suspended but bill paid already

[Little_Tess]

why does this only happen to some people? My wife's account has never got this message before and my account was suspended once and today I paid twice and now have a credit, it should never happen IMO

[Little_Tess]

I contacted the help desk ( I think this is what it is called ) they had problems but it was fixed maybe it is back for some people , my auto pay has been working since.

[SirOliver]

Just happened to me.  Paid but service suspended.  Can’t figure out why…. Been using this service for years.

[Little_Tess]

thank you I have messages them, 

[Little_Tess]

I can see that there are available funds , my issue is that it has happened twice (once my account was suspended) i thought the purpose of auto renewal was to not have to worrying about it getting paid. it is hard for me to have to constantly check if it has renewed, i had no idea the first time until I realized that my phone no longer worked and had no phone while out and had to take care of it once returned home.

[hTideGnow · Accepted solution]

HI @Little_Tess 

if you paid more than once, the extra money should show up as Available Funds.  Login My account again using Incognito/private/secret mode on you browser and check

if you need support to check , please submit a ticket

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437