is anybody else getting charge a different rate from your bill

[phillip2446]

hi

i wanted to ask is anybody else getting billed more on your credit card statement than what your bill it? my accountant noticed this has been happening for a long time. it is not much. usually around the 20 cents range but it has been happening for a long time. has this been happening to anybody else? it is not legal to do that.

thanks

phil

[AE_Collector]

I don’t see any indication of you confirming in the conversation that your phone number area code is in the same province that you currently reside in. You can move and take your number with you and the tax rate stays with the provincial rate of where the area code belongs.

AE_Collector

[darlicious]

@phillip2446 

Give us a screenshot of your transaction history with any personal details removed and we can help decipher where you seem to be missing your discount.

[phillip2446]

no. the credit charge is more than the statement.

so if i got a discount, it would be less on my statement or visa transactions.

[darlicious]

@phillip2446 

Sounds like just taxes to me....your self serve transaction history does not show taxes but your credit card statement will show the amount charged + taxes.

Plan amount minus rewards minus promotional discounts= amount credit card charged+taxes (based on your area code for provincial taxes + gst.)

[AE_Collector]

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@Anonymous wrote:

 @phillip2446 : 

Edit: oh hey...taxes are charged based on the province of the area code of your number.

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Yes @Anonymous could be on to something there. You pay the taxes based on your phones area code not the province you live in. So what province do you live in and what Area Code is your number in? Indeed this could account for a small discrepancy (like 20c) in an accountants mind.

AE_Collector

[Anonymous]

@phillip2446 

go Sign in to  Self Serve  to view your account. you will see all your History..

and provide a screenshot and block your personal info,

[JK8]

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@phillip2446 wrote:

i get billed more on my credit card than what my statement says. so if i got a dsicount, it should be less, not more. apparently this has been happening on my bills since i started with public mobile.

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Take a screen shot of your last payment in transaction/payment history in self service removing personal info and post it here. What province are you in. We will tell you what your cc should say.

[Anonymous]

 @phillip2446 : What statement? If you like, we could help decipher what you're seeing at this end by posting screenshots of your overview page and a couple pages of your Transaction history from here (not payment card). Blank out personal info of course.

Edit: oh hey...taxes are charged based on the province of the area code of your number.

[phillip2446]

i get billed more on my credit card than what my statement says. so if i got a dsicount, it should be less, not more. apparently this has been happening on my bills since i started with public mobile.

[AE_Collector]

Yes we will need more info to sort this out. Almost always when people say they are being overcharged here it is that they forgot to account for the taxes. But 20c isn’t going to cover the taxes on even the least expensive $10 plan even in Alberta with the lowest tax rate.

AE_Collector

[Yummy]

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@phillip2446 wrote:

i wanted to ask is anybody else getting billed more on your credit card statement than what your bill it? my accountant noticed this has been happening for a long time. it is not much. usually around the 20 cents range but it has been happening for a long time. has this been happening to anybody else? it is not legal to do that.

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This is strange?! You are saying you get overcharged by PM?
Did you calculated by hand: (plan cost - rewards - funds on account) + tax. Is that amount different than what CC statement says?

My charge is always correct...

[Anonymous]

 @phillip2446 : Yes the self-serve shows everything before tax and the payment card shows tax in. The renewals could possibly change depending on your rewards. Like referrals. If one drops then you lose the $1 and therefore have to pay that little bit more tax (+ the $1).

How much and how often is this change? Or did it start and then carries on at that amount?

[Anonymous]

@phillip2446 

do you check it out the tax in..

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[JK8]

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@phillip2446 wrote:

hi

i wanted to ask is anybody else getting billed more on your credit card statement than what your bill it? my accountant noticed this has been happening for a long time. it is not much. usually around the 20 cents range but it has been happening for a long time. has this been happening to anybody else? it is not legal to do that.

thanks

phil

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Did you take into account taxes that will be included on your cc statement? What plan are you on and how much do you pay after rewards and what is the tax rate in your province?