incomplete account activiate

[rosalindso]

I set up account yesterday but not completed because I put a wrong old provider info. I already paid for 90 days plan and my account no. is xxxxxxxxxxxxx, please help me to active my SIM

[CS_Agent]

Hi rosalindso and milly_01,

Thank you for reaching out to us. 

In order to assist you, please send us a Private Message.

Cheers

Abdoulaye

[milly_01]

Same here i got new sim to change number and I had 65$ on my online account and I got my plans unlimited call-wide talk for 22,00$ and unlimited international text for 10$ it added another unlimited call- wide talk for 22,00$ I didn't want that i just need money credit back now if possible because i only have 1$ left and my phone still don't work I need my phone on plz fix it !!!!!!!

[joe_preiditsch]

I had the same issue with a new account I was setting up for my father, it was resolved fairly quickly. The Mods have been quite helpful with my requests.

[jyrii168]

Thanks. I'm just waiting for her reply now. Seems like she's swamped. 

[MarieHelene_L]

Hey @jyrii168, 

I can confirm that we received your private message about an hour ago and my colleague @Noella_B is currently working on your case. Please allow her some more time and she'll get back to you as soon as possible 🙂

Thank you for your patience, 

Marie

[rosalindso]

my inbox shown :

"You have no private message"

[jyrii168]

Same thing with me. I've been waiting for a mod reply for a while now. 

Paid for services, can't call nor recieve calls. 

[Samianauman]

Check your right side area of community forum you will see a notification icon and right beside their an envelope icon click on that. That's where you will receive private msg.

[Simon_O]

Please find user using the search bar Moderator_Team and click on ''Send this user a private message'' or simply click on ''Reply'' next to the message I sent you.

[rosalindso]

please show me how to access private message

[Simon_O · Accepted solution]

Hey there!

I am sorry to learn that.

I just sent you a private message 🙂

For future reference, please be very careful not to post any private information on a public message. 

Thank you 🙂

Simon