iPhone 11 new activation from eSIM not working

[SunHo]

I got a new activation and I can’t seem to activate eSIM from iPhone 11. I went to get physical sim but cannot move past.

[Moses_B]

@SunHo We apologize for the delay, please review your community inbox, our team has reached out already.

[SunHo]

I am stuck in the pre-activation stage. What can I do to move past this? I didn't get a QR Code email for the ESIM either.

[computergeek541]

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@SunHo wrote:

Also live chat is keeps resetting how many people ahead of me. I had 1 person ahead of me and moments later it reset to 8 people ahead. I waited to 1 person ahead and it again reset to 8 people. It is very frustrating.

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Sorry, but Public Mobile does not offer live chat with customer support agents.

[softech]

@SunHo 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[SunHo]

Also live chat is keeps resetting how many people ahead of me. I had 1 person ahead of me and moments later it reset to 8 people ahead. I waited to 1 person ahead and it again reset to 8 people. It is very frustrating.

[SunHo]

I got this message and can't seem to activate.

I got a physical sim card from Telus store.

No one to help me with this matter.

CSA_PM is really busy and don't seem to have time to help me with this matter.

Please help me solve this issue. I got it January 26 and still cannot activate my account.

[SunHo]

I put a ticket in but how long does response usually take? Thank you!

[hTideGnow]

hi @SunHo 

you need PM agent to help to update the sim card number on your account for you

ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage