iMessage number not activating

[Matt2002]

So I’ve switched to public and was able to get my number transferred, but my IMessage on my iPhone 15 will not activate with my number. Not sure how to fix it

[J_PM]

@Matt2002 we have received a number of posts confirming this issue, and our teams are currently working towards a resolution asap. Apologies for the inconvenience. 

[dwh1]

@Matt2002 I can't say for certain this is your problem, but this happens to me every time I port - I need to manually reactivate my phone number within iMessage. It seems that when iMessage sees a change in SIMs, that it assumes you have a new number and so you have to manually agree to use the number.

To check this, go to Settings/Messages/Send & Receive and confirm that there is a checkmark next to your phone number. If there isn't, tap it and you should be good.

[JB_8992]

Like Handy1 said earlier tons of issues with SMS on new activations, I am in the same situation have been waiting since Sunday morning and have not got a reply yet.

[Matt2002]

I contacted Apple first and they said after troubleshooting to contact my provider 

[Grinch]

1. Reboot your phone. 

2. Not a PM issue. So ignore  the contact a CSA post. 

3. Check this https://support.apple.com/en-ca/HT204065

4.  It’s a setting to be updated or a registry issue. Google it. 

5. Make sure your iOS is up to date

6. Lastly, go to the Apple Store for assistance. 

And just a tad bit more. You can set all of your other Apple devices (that are using your iCloud account) to also send receive texts (to/from iPhones and androids).  Texts to androids with a picture attached will only work, though, from your phone with data turned in.  

[Handy1]

@Matt2002  PM is struggling with new activations , you will need to reach out and hope they can fix for you 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Matt2002 

can you get inbound calls?

PM might have some problem with setting up sms capability with new accounts and affected your iMessage activation.  Please ask PM agent to refresh your account to fix the problem

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437