05-14-2024 12:33 PM
hi
I usually paid about 18 $ plus Tax because there are some rewards but from May bill does not applied .
---------------------------------------------- this is Previous bill -------------
Please check my bill for May
Ray
05-14-2024 07:23 PM
@bigvinny wrote:This happened to me as well. I was charged the full amount without loyalty credits...then they added tax on top of this. I've submitted a ticket and am waiting to hear back. I will post solution once received, please do the same. Wondering if it had to do with the changeover to public points?
The changeover to Public Points is exactly the reason you are now paying full price for your plan just like the rest of us since the beginning of May. How the Points program works was explained earlier in this thread.
05-14-2024 02:10 PM
This happened to me as well. I was charged the full amount without loyalty credits...then they added tax on top of this. I've submitted a ticket and am waiting to hear back. I will post solution once received, please do the same. Wondering if it had to do with the changeover to public points?
05-14-2024 01:42 PM
Point deduction to your payment is not done monthly and automatically, you have to collect enough points to redeem for bill credit
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
For how to earn points with Public Points,
I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points
05-14-2024 01:39 PM
HI
So what about May bill ? THe Public Points was applied for May Bill ?
05-14-2024 12:36 PM