i'm not even active yet and i hate this company

[CoreyHallett]

i'm only trying to find my GD SIM i ordered in MAY

cannot have anyone help me 

CHAT says i need order number - i've checked my account and my email and no order number and i can't submit a ticket without

did everyone else have issues liek this or

[Ehnfncndj]

I don’t blame you.

 

 

 

[CoreyHallett]

this is what i have

[esjliv]

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@CoreyHallett wrote:

Love too but CC has already been billed .....i can't even get a refund and or to stop next months billing

Trust me i want to quit...but i have no way to quit

---

Why don't you have the order number of the SIM card you purchased @CoreyHallett . Was it not emailed to you? Check your junk / spam folder. But, then again, if this was in May...the junk/spam folder may have automatically be cleared/deleted since then.

So, go to your envelope at the top right of the community page, start a new PRIVATE message (not to be posted here on the community), address it to CS_Agent. This goes directly to Public Mobile employees. Tell them your issue with the SIM card order.

[softech]

@CoreyHallett   and trust me, message them today and you will get it sorted out today

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[CoreyHallett]

Love too but CC has already been billed .....i can't even get a refund and or to stop next months billing

Trust me i want to quit...but i have no way to quit

[BKNS27]

@CoreyHallett 

Depending on how busy they are, it may take up to 2 hours for them to get back to you. Patience is key with PM.

If you are in a rush for a SIM, go to a Telus/Koodo store and pick one up or order from Amazon.ca for $5 and faster shipping.

[softech]

HI @CoreyHallett   message support for help is real 🙂

Pm is an provider that has online support only. It might not be a model everyone likes.  If you need more traditional support, check with Koodo or Telus

[CoreyHallett]

been there done that....nothing

[BKNS27]

@CoreyHallett 

GD SIM?

There was issues in shipping out SIMs first half of May so private message a CS_Agent to check on status.

Click on envelope icon to pm them on your computer.

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-for-SIMS-purchased-prior-... 

[CoreyHallett]

that's the thing I've asked every possible way and all i get is i can't help you with that

oh i don't do that

it's unreal

[softech]

@CoreyHallett  

no worry, you just need to find a right way to open ticket

Please message support and they can try to find out the sim order, maybe send you a new one or ask you to buy from Telus/Koodo stores in person and reimburse you the cost

please message them here:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there