i cannot receive incoming call

[joper]

I have a Galaxy Note S20 Ultra. Since I got this phone, I couldn't receive any incoming calls or messages. I thought there was something wrong with my phone. My phone broke, so I bought the same model, and I still have the same problem. I tried another SIM card, restarts, and resets, but it didn't work. I reported the problem at the mobile store, and they tried another company's SIM card, and it worked. How can I fix this issue without switching mobile companies? I tried to get a ticket to contact with public mobile but there is no service now.

[BKNS27]

@joper 

Did you try put the PM SIM in another phone at the mobile store?

If it didn’t work then it sounds like a provisional/backend issue with the SIM. If this is the case, contact a CS_Agent to get this fixed.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[joper]

OK, thank you for your help

[Phil_Adelphus]

@joper Unfortunately the chatbot/ticket system is hit and miss but the link @Handy1  gave you should work.

[joper]

No, I've been using this since a year ago

[Handy1]

@joper  This link will work to submit ticket 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Phil_Adelphus]

@joper  Did you recently transfer to PM from another carrier?