i am using public mobile last 4year + so why and where is my rewards point

[jy3]

hi

am jyoti kabaria last month my bill payment $ 21.28 but now i got bill $28 

were is the my rewards points

if not give back me i will go to other network that one give me good deal

thank

[BKNS27]

@jy3 

You can get a $15 credit off your bill once you have collected 15 points.

Other carriers don’t even give a credit perk but it is your call.

[Chalupa_Batman]

Hello @jy3 

Sadly and embarrassingly Public Mobile removed everyone's monthly credits they EARNED. There is a very large thread about it. 

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

You are encouraged to file a complaint with the CCTS with regards to your loss of earned credits. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/About-The-CCTS/ta-p/33309

https://www.publicmobile.ca/en/mb/ccts