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[ZachHerd]

I can’t send or receive text messages on my iPhone 14 Pro Max. I can’t even set it up for iMessages either. It just keeps loading and loading and says it’s unavailable call and data works fine when I signed up for service I did a number transfer in an eSIM.

[Chalupa_Batman]

Hey @ZachHerd 

Public Mobile has been having issues with texting over the last month. They have provided a link to try to help resolve it. Here it is.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

Since you've already created a ticket, hold tight as they are behind right now with a back log of requests for help on this. That phone number you speak of will not help your issues since it's a texting issue. If you haven't heard back after 72 hours, please create a second ticket

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

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