yesterday
my pre-authorized credit card changed due to fraud; I want to provide you with a new one. but i cannot log in to my account. I am enormously frustrated with Public. I have being trying to resolve this with my wife's assistance, who's public account IS working. you have blocked me out completely while I am away on a road trip. the email address associated with my public mobile account is one that I don't use much; so, I can't log into that email account (where you are sending a login code) without satisfying gmail's 2 factor authentication of sending a text message to my phone, which I can't receive cuz you locked me out. Endless loop. I have been asking for you to simply contact me, to no avail. In response to all of your questions, i provided all necessary personal identifying information through my wife's inbox message account; and am now told, NO, you have to do something through the community; hence this message. I have no idea if this message is private or not, so I'm not going to provide any personal information yet - may I again respectfully please ask to have my service restored as soon as possible. my level of frustration is through the roof. Bell is looking awfully darn sweet right now.
yesterday
you can ask PM support to sort the login issue for you. Just message them
yesterday - last edited yesterday
PM does NOT contact customers, period.
Only Legitimate way to get in touch with PM support is to open a Ticket through chatbot.
2FA can be received through SMS or email. If SMS does not work, redirect it to email. PM does Not block emails.