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how to port out to a different carrier when i am outside of canada?

Jakezxcxz
Good Citizen / Bon Citoyen

hi, i recently wanna switch to another carrier and the agent at other carrier told me i had to reply yes to sms sent from public mobile. However, i am not in the country, so how can i do that? I assume the text is already sent, but i cant receive it atm.

5 REPLIES 5

Jakezxcxz
Good Citizen / Bon Citoyen

support reached back, i think its doable. Great support from pm as always

Meow
Mayor / Maire

You have to be in PM service area, be active and being able to receive SMS from PM.

BKNS27
Mayor / Maire

@Jakezxcxz 

You have 90 minutes to reply to the text so porting will be cancelled.

If you are in USA, you can purchase a Roaming Add-on and reply to the text when a CS_Agent restarts the porting process for you otherwise you will need to return to Canada and restart the porting process when you return.

Phil_Adelphus
Mayor / Maire

@Jakezxcxz   Contact Public Mobile customer service and ask them to manually approve the port.  Open  a ticket at the chat icon bottom right of this page.

slusagm
Town Hero / Héro de la Ville

basically you cannot unless you have a friend to help you.  But that still involves getting another sim card for your friend in Canada so he can manage the port authorization text for you

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