Not receiving calls or texts

[WingPui]

@CS_Agent 

I'm not receiving text or calls but data is working. I have just transferred from another carrier to public Mobile yesterday.

[hTideGnow]

hi @WingPui we weren't aware yours is a eSIM until now, that's why someone suggested about test sim on another phone 

have you message support agent yet? They will reply and help shortly 

[WingPui]

I tried rebooting phone this morning but it didn't work.  I can try again.  Mine is esim - how do you suggest removing and putting it back please?

[LaWonger]

Turn off and on your phone again and test to see if you are able to send a test message.  if that does not work, then removes your SIM card and put it back in.

Let us know how it goes.

[hTideGnow]

hi @BelG 

Sent 

[hTideGnow]

hi @WingPui 

then you will have to message PM support agent , you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[WingPui]

Called the numbers given but was told they don't support public mobile.  They said they have been receiving a lot of calls like this, but there is nothing that they can do because they do not have access to our public account and numbers.

[BelG]

I'm having the same issue, could you also send me the number? Thank you. 

[hTideGnow]

hi @WingPui  try reboot phone a d Reset network settings 

if still cannot receive inbound calls, it is a stuck port .  Ask Port team for help

I have sent you the number to PM Porting support team Please check your community inbox: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[WingPui]

I received the transfer request and texted back with Yes yesterday.

[softech]

@jsdelorey1968 if yours is a  new activation and you can make outgoing calls and just not receiving incoming, please call the porting support team for update 

[jsdelorey1968]

I did that 

[jsdelorey1968]

same 

[softech]

@WingPui  @jsdelorey1968 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed