how to cancel auto pay.please help me thank you

[vissen]

I have contacted you, please reply me thanks.

[CS_Agent]

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, or a ticket, we kindly ask to keep an eye on your community inbox.

You can also start a ticket by going to the option "Start a chat" in our website, the option is at the bottom of the page, as well you can send a private message to "CS_Agent" in case you have a concern that might need some more investigation.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.
 

[slusagm]

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@vissen wrote:

 help me i didn't  find it

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@vissen  On PM app, go back to Subscription page, click Manage Subscription, then click Subscription Renewal (Active) and you can then click Unsubscribe to turn off Autopay

[slusagm]

toggling off Subscribed means turning off autopay, no extra charge after.

if you are worry, you can also ask PM to remove your credit card from the system and you can add it back after when you want.  To ask PM to remove it, Just  open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[vissen]

I'm afraid there will be additional deductions later.

[vissen]

 help me i didn't  find it

[slusagm]

@vissen the toggle Subscription is on Payment page.  Go there and  click Manage Subscription, then toggle  off "Subscribed" there 

[vissen]

Thank you very much. Where's the toggle subscription?

[CS_Agent]

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, or a ticket, we kindly ask to keep an eye on your community inbox.

You can also start a ticket by going to the option "Start a chat" in our website, the option is at the bottom of the page, as well you can send a private message to "CS_Agent" in case you have a concern that might need some more investigation.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.
 

[Chalupa_Batman]

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@vissen wrote:

Thank you for your answer,If I toggle subscription,the auto paywill cancel？

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Yes, this turns off autopay. It won't cancel your subscription per say. It just means it will stop working after your last 30 day payment. Then if you wish to continue using the phone, you'd have to purchase Vouchers and upload them to your phone either online or using 611 on your phone. If you are "going away" for a while you'll have 89 days to upload funds to your account so you don't lose your number.

[vissen]

Thank you for your answer,If I toggle subscription,the auto paywill cancel？

[vissen]

Switching subscriptions to auto-pay is not off. I don't know what to do. Is there a correlation between switching and canceling auto-pay?

[Meow]

Just toggle Subscribed...

[vissen]

Thank you, but I did not find the cancellation automatic payment, can you give me more details? to cancel the automatic payment

[Chalupa_Batman]

Hello @vissen 

It's actually very easy to do. Log into your account, go to the payment section and turn the toggle off for auto payments. If you're unable to log into your account, you can create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437