holiday bonus data is gone after I buy an 1GB extra data

[Jeff8]

last billing cycle, I use my plan data, including 1.5 bonus holiday data(add-on) that I got during Christmas.

so I bought an extra 1 GB data add-on.

when I come back and check this billing cycle, I found out the 1.5 bonus holiday data is gone.

it is not supposed gone.

[hTideGnow]

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@Jeff8 wrote:

this is not one time thing, the holiday bonus give out an add-on of 1.5G data per month,

I used all my data and this 1.5G Data, but buy another 1G data add-on.

I think this 1G data add-on replaces the 1.5G holiday add-on. they don't allows two add-on at a time?

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HI @Jeff8   there is never a holiday bonus of 1.5G data per month.  No such sweet holiday so far

There were the 2GB holiday bonus annually for the last 3 holidays.  They will show up in your My Account as long as there are not fully used.  But once you used the bonus, it will be gone

[Jeff8]

this is not one time thing, the holiday bonus give out an add-on of 1.5G data per month,

I used all my data and this 1.5G Data, but buy another 1G data add-on.

I think this 1G data add-on replaces the 1.5G holiday add-on. they don't allows two add-on at a time?

[dust2dust · Accepted solution]

Those holiday freebies were one time. If you use your plan data then you will use other add-on data (like those). Then you renew and you use plan data again. etc...until you run out of the add-on data. Then it's gone. They don't renew each renewal. They just stay on the account. This is actually a nice feature that, of the big 3 and their sub-brands, only Koodo and Public do that. The others die at renewal.

[hTideGnow]

HI @Jeff8   if you still have the 1.5 GB bonus holiday, why would you pay for extra 1GB?

Any chance you already used up the  holiday bonus?  The holiday bonus will kick in itself if you used up your regular bonus.  You might have used it up, and notice you have no more data, so you went and buy extra?

To confirm the usage, go to Usage page, download the excel file and then check your data usage in the last 90 days. 

If you think there is really discrepancy with the usage, open ticket with CS agent for further investigation

open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Timer]

@Jeff8 

maybe you use it all then you will see is gone.