hi i realised that last month i did not get my rerward can someone please sendlink moderator

[mikemobile]

this may be due to when i temporarily suspend line due to possible stolen but it was reactivated within 2 days but now as you may see below last month this accounts reward were not deducted but charged compared to previous months ====see march 12 payment i just noticed this now

Date Transaction Type Credit (Payments) Debit (Charges) Balance

Apr 14, 2021	100 Minutes Canada-Wide Talk/100 MINUTES d’appel au Canada		$5.00	$0.00
Apr 14, 2021	30-day plan/Forfait de 30 jours		$10.00	$5.00
Apr 14, 2021	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$12.00		$15.00
Apr 11, 2021	Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité	$1.00		$3.00
Apr 11, 2021	AutoPay Reward	$2.00		$2.00
Mar 12, 2021	100 Minutes Canada-Wide Talk/100 MINUTES d’appel au Canada		$5.00	$0.00
Mar 12, 2021	30-day plan/Forfait de 30 jours		$10.00	$5.00
Mar 12, 2021	Automatic Top-Up/Réapprovisionnements auto.	$15.00		$15.00
Feb 10, 2021	100 Minutes Canada-Wide Talk/100 MINUTES d’appel au Canada		$5.00	$0.00
Feb 10, 2021	30-day plan/Forfait de 30 jours		$10.00	$5.00
Feb 10, 2021	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$12.00		$15.00
Feb 10, 2021	Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité	$1.00		$3.00
Feb 10, 2021	AutoPay Reward	$2.00		$2.00
Jan 11, 2021	100 Minutes Canada-Wide Talk/100 MINUTES d’appel au Canada		$5.00	$0.00
Jan 11, 2021	30-day pla

[Meow]

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@mikemobile wrote:

yes add the link to moderator the question is to moderator not simon

lets avoid simon when we want to contact moderator

AS FOR PIN OR NAME AND EMAIL I WILL WAIT FOR MODERATOR RESPONSE

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Proper way to communicate with MODs is to create a TICKET. That could be done over the SIMon chat only.

That way you get a reference number and MODs will follow up until it is resolved.

Contacting MODs 'privately' might cause your note to be lost or forgotten. Talking from experience...

[mikemobile]

yes add the link to moderator the question is to moderator not simon

lets avoid simon when we want to contact moderator

AS FOR PIN OR NAME AND EMAIL I WILL WAIT FOR MODERATOR RESPONSE

[darlicious]

@mikemobile 

I just had the same issue and sent a private message detailing the issue and including the following info:

1. Full name and address on account.
2. Email, phone# and pin#.

Start to finish the issue was resolved in 9 minutes. Please ask for a review link to provide feedback about the moderator.

[hTideGnow · Accepted solution]

HI @mikemobile 

yes suspending the service will have removed the Reward.  you might want to open a ticket with Mod and explain the situation and usually they can add it back for you.

To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437