Hi @mojojojo2929,
The transfer from Koodo to Public Mobile is a little tricky and usually requires extra assistance.
If your Koodo service was pre-paid, you need to contact the customer service team to transfer your number once you have created an account with temporary phone number. Here is the link to write to them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page).
If your Koodo service was post-paid, you will need to contact the Porting team for assistance. They will re-trigger the porting request for you and fill in any gaps. I’ll send you the porting team number via private message. You will find the number in your community inbox shortly using this link:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
