having some trouble setting up data

[basicbill]

Hi all,

I love the idea of PM and I have changed over from my long time Telus account. 

Some info ....

LG G4 - Marshmallow up to date

unlocked

installed sim and setup account no problem .... chose the 6 gb / 90 day option

Went to the 'setup data' thread and followed it.

Thought I did it right but I am unable to send mms or use Pokemon Go... no data connection available.

I have attached the screenshots from my settings pages .... perhaps I misplaced a period or transposed a couple letters in a name.

Any thoughts?

[BKSblazer]

fixed my sons phone he is very happy......

[BKSblazer]

fixed my sons phone he is very happy......

[srlawren]

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@jp2 wrote:

I think their issue is probably resolved if you look at the date of the post. But keep that info to help others that will have the same issue in the future 

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@jp2 ah yes, another year-and-a-half-dormant thread is revived with an unnecessary solution suggestion.  Just another day in the PM Community!  😉

[jp2]

I think their issue is probably resolved if you look at the date of the post. But keep that info to help others that will have the same issue in the future 

[necafe1]

Hi,

I have a LG G4 H812 and it was not working data by factory reset. However, it is solved by adding APN setting below.

Name: Public Mobile
APN: sp.mb.com 
Proxy: Leave blank 
Port: Leave blank 
Username: Leave blank 
Password: Leave blank 
Server: Leave blank 
MMSC: http://aliasredirect.net/proxy/mb/mmsc 
MMSC proxy: 74.49.0.18 
MMS port: 80 
MCC: 302 
MNC: 220 
Authentication type: Leave blank 
APN type: Leave blank 

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

Exact link is below.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

[babababa]

Hey guys, any solution other than factory reset? LG G4 is the worst phone of all times No root on Marshmallow and now this.. How can you mess up the APN settings that much  

If I do the LG backup, it wont save the settings for the apps.. correct? I need root for that.. Once I restore from backup it will install the APK's as if I install them for the first time..

I stopped at a wind mobile store earlier today and my data was not working with wind mobile sim.. calls and texts were ok.. my LG G4 H812 is unlocked I regret porting my number from Koodo

And of course no reply to my emails from Public Mobile for 10 days.. but I have a welcome survey email from them lol

[srlawren · Accepted solution]

Hi @basicbill,

Unfortunately, there is a known issue with the G4 sometimes.  Here are a couple of threads:

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/LG-G4-not-connected-to-cellular-data/m...

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Unable-to-get-data-working-on-lg-g4/m-...

Unfortunately, the only known resolution is to do a factory reset of your device.  Doing so will erase all contents on your phone, including data, photos, files, etc.  To help minimize that, I understand there is an "LG Backup and Restore feature" you can use before and after the factory reset to help keep all your info.  (Credit to @aataulla for pointing out this is the only resolution, and using the backup & restore).