Data connection

[darrenkgray]

Help! I have an active subscription, but my phone won’t connect to the network. I tried my wife’s SIM card and it still didn’t work, so I don’t think it’s the SIM card 

I have reset setting multiple times. No luck

[hTideGnow]

hi @darrenkgray 

any outage in the area?

https://www.telus.com/en/on/outages

and you logged into My Account and confirm your accounts are active?

and you might want to ask PM support agent to check and help

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

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@darrenkgray wrote:

Help! I have an active subscription, but my phone won’t connect to the network. I tried my wife’s SIM card and it still didn’t work, so I don’t think it’s the SIM card 

I have reset setting multiple times. No luck

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Hello @darrenkgray 

Could you be at your data limit already? Not all plans have unlimited data. You may wish to log into your account and double check.

Try turning Airplane mode on. Turn off the phone, wait a full 5 minutes and turn the phone back on and turn off Airplane mode. This will reconnect you to the network.

If you still need help, contact customer service.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.