fraudulent data charge BEWARE

[chickenl]

Hello all, 

Is anyone else experiencing fraudulent data charges on their account? I have been charged 3 times for 1 gb data the past month and I am worried I will not get refunded as it was used up before we noticed the charge. These charges are quite hefty ($30!!!) and definitely not done by us as it’d be smarter to buy $20 for 5 gb … 

Furthermore, this issue occurred last year as well BUT it was for US data so we were able to get it credited back to our account since it was not used. I am worried about this time as my support message has not been replied to as quickly as it used to be. Public mobile please do not scam us 😭 

BEWARE!!! 

[CSA_PM]

Hello @ chickenl,

An agent has taken over your ticket and will assist you as soon as possible. Thank you for your patience.

[chickenl]

Hi softech!

No, unfortunately we did not reply to the text either, I checked everywhere and there’s just no record of the data purchase just like the random usa data purchase last year. No email confirmation or text reply or anything!

Thanks, I appreciate it! We also have an open ticket open but it’s been 5 hours with no reply so I was pretty worried since they usually reply quite quickly

[softech]

@chickenl 

When a account run out of data, PM will sometimes send text and ask you to buy extra data add-on, and all you need to do is to reply YES to get the extra data. Any chance you got the text and reply by accident? 

But if you have never bought the data add-on and never reply this text, PM will confirm and I am certain they will issue refund 

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)