forgot my login password and e-mail address

[Seungyoung]

Hi

I want to know how to get my information to log-in.

After several attempts, I got a message from your service team to release the lock

I failed log-in and forget password. Please let me know how to activate it.

ID might be (e-mail addresses removed).

[esjliv · Accepted solution]

@Seungyoung  - wait over 15 minutes, then try again. You likely temporarily locked up your account by too many failed attempts. If you still cannot reset your password, submit a ticket with CSA.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

** Please edit your post to remove your personal info. This is a public forum.

[softech]

@Seungyoung   if you have some possible email in mind, try to use the Forgot Password link https://selfserve.publicmobile.ca/forgot-password/ 

Enter all the possible email you might have used.  if you got the correct one, you will then get to Step 2 and you will need to answer the security questoin.

if you are unable to self-reset it that way, open ticket with PM Support and they will help:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there