Suspend account without Self serve?

[rtahina]

Phone lost, we did not register to access the account online. How can I suspend an account without using Self Serve?

[softech]

@rtahina glad it is all sorted out. Now you can shop for a new phone.  🙂

Bravo to @CS_Agent for their quick response 

[rtahina]

problem solved via PM customer service. thanks a lot!!

[darlicious]

@rtahina 

Do you have a local retailer to purchase a new unactivated SIM card? You may be able to purchase one and have the CSA perform a SIM swap for you. This would eliminate the need to suspend via lost/stolen and allow you to create your self serve account.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here 

Or if you prefer or cannot submit a support ticket you may send a private message : Click here 

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

[rtahina]

Thanks I just did. So waiting for reply now.

[JL9]

Yes, as @softech says do it right away so they can put it in lost/stolen status for you asap

[softech · Accepted solution]

@rtahina   Don't wait, open a ticket with PM support via direct message , they will first validate your identity and will help 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

Also, hope you have set it up earlier and one of these find my phone service can help

Apple: https://www.apple.com/ca/icloud/find-my/

Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/