Hello,
I am sending this email from my friends account because I could not get access to my account.
I recently subscribed to Public Mobile and I'm encountering issues with activating my SIM and initiating the number transfer process.
Initially, everything seemed fine when I logged into the app for the first time. However, problems began during the SIM activation; the app displayed an error and logged me out. Since then, attempts to log back in on the computer result in a 'forbidden a1' error, and the app simply fails to log in, redirecting back to the login page.
For last six days I am trying. Please do something or at least cancel my subscription. I already paid, My SIM number used and no service. I am afraid that the system will continue deducting subscription even next month. I am thinking of complaining to Better Business bureau to escape from automatic deduction.
This experience is quite disappointing as it's my first interaction with Public Mobile. I'm uncertain about how to resolve this.
Thank you
My email is ****@***
