08-20-2023
07:18 PM
- last edited on
08-21-2023
09:54 AM
by
Dunkman
Geezz if i new i wouldnt sign u with these ppl seriously. I CANT WONT and DONT want to download any app rite now. It is asking me to download the **bleep** app. what can i do?? im so pissed i paid my plan already.
and why do i have to do this.. its disgusting
08-20-2023 08:55 PM - edited 08-20-2023 09:01 PM
@tom25 wrote:wonder if i can get a refund on the plan i got this is terrible they should say before we pay we need to download an app stupid ppl im an unhappy camper
@tom25 , I’m sorry. I know it’s disappointing & upsetting 😔
Please let Us know what the CS_Agent says when one responds back.
As a last resort, you can do a chargeback with your credit card company/bank if a CS_Agent refuses to refund you for services you can not use, but that would mean you can not sign up for an account again with Public Mobile due to that or at the very least without difficulties!
Normally Public Mobile will not issue refunds due to it is a prepaid service provider!
08-20-2023 08:51 PM
@tom25 Ok good PM is ore paid so no refunds typically . But ever case is unique and I’m sorry your having the issue . Best of luck
08-20-2023 08:50 PM
yes thanks i did but no reply as of yet
08-20-2023 08:49 PM
wonder if i can get a refund on the plan i got this is terrible they should say before we pay we need to download an app stupid ppl im an unhappy camper
08-20-2023 08:49 PM
@tom25 you can ask but need contact support
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-20-2023 08:48 PM
cant do it.. im very angry at this company because they took my money i wonder if i could get a refund
08-20-2023 08:48 PM - edited 08-20-2023 08:51 PM
@tom25 wrote:thanks but no i cannot download any app at this time?
@tom25 , unfortunately the app is the only way to finish setting up the account! It never used to be this way! I wish they would have kept the option of doing it using the browser to!
Edit: I know several people that use flip phones & have no interest in having smart phone to use internet on their phones to do things you can do on a computer so they are not with Public Mobile due to this!
08-20-2023 08:46 PM
@tom25 Can you use a friends phone or tablet to get thru the activation process . Then delete app off their device and your on your way
08-20-2023 08:44 PM
thanks but no i cannot download any app at this time?
08-20-2023 08:38 PM
@tom25 Yes with new system update all new activations need the app to get started now . So it’s best to use it form start to finish . Then you can delete the app and manage your account in the website from there on out no worries