esim trouble refund

[Kjhc]

I have been having lots of trouble with the esim not working on my phone and have had to buy another esim on June 24th and then today August 8th again when it stopped working. I'm wondering if it's possible to get refunded for these two esim purchases since it seems to be a problem with the service?

[softech · Accepted solution]

@Kjhc 

Rebuy esim is free anyway:

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Yes, the system might charge you for the replacement esim , but you can ask them for a refund.  so, don't hesitate, open a ticket with PM support and ask them for the refund

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there