05-24-2025 04:54 PM
05-24-2025 05:09 PM
thanks CB, oracle suggestion helps
05-24-2025 05:05 PM
you are right, my Rogers SIM is still there. I removed it and reboot and everything works. thanks
05-24-2025 05:00 PM
Make sure your old sim is removed, and Turn on this line for the PM sim
05-24-2025 04:56 PM
@beover4 wrote:can't connect, I have iPhone
Take a look in your settings to see if it actually installed. If it did, turn on the line and make it your primary.
If you can't get it to work, then contact a CS Agent to send another
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.