Do you mean trying to configure your telus email inbox onto your phone in an email app of some sort? Are you connected to a wifi? Cell data? Can you log in to that email inbox via webmail? That would tell you if the login credentials are working.
@Ron22Adele , not sure what you mean by this? Are you referring to the email used for eversafe? Please note that you can only use an email for one account only. If an email has already been used, it cannot be used again for a different account.
