eSIM not working

[Rob12122002]

I subscribed to public mobile n paid the fees n when the rain down loaded it it said active but it did not work , What can I didn’t now to fix the situation 

[Dunkman]

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@Rob12122002 wrote:

Yes i ported a number over n yes. There was a QR code sent to my email the eSIM said connected but did not work no service so I deleted it n tried QR code n it ses it can’t be used .

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@Rob12122002 

Then you will need to contact customer service agent as describe earlier.  

Then you will need to directly private message CSA:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note: it will take 1-3 hours for CSA to typically respond to your request. 

[Rob12122002]

Yes i ported a number over n yes. There was a QR code sent to my email the eSIM said connected but did not work no service so I deleted it n tried QR code n it ses it can’t be used .

[Dunkman]

@Rob12122002 

Did you port over a number?

Did you receive the email from PM with a QR code to install eSIM?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-eSIM-QR-Code-Now-Include...

[hTideGnow]

HI @Rob12122002 

make sure the esim is active and set as Primary and "Turn on this line" is enabled

then try Reset All networks 

if same, ask PM support to refresh the account or help to get a new esim.  Message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437