eSIM card

[Dave39]

My eSIM card was rejected on my new Iphone after i purchased a Public Mobile Subscription. I have no service. I cant call and ask for a new eSIM card. How do I get a new eSIM to try again

[Dave39]

I worked … awesome much appreciated 

[Chalupa_Batman]

Just need to reboot the phone.

[DennyCrane]

@Dave39 It should work right away. If you're porting a number in that involves additional steps.

[Dave39]

Excellent ...Thank you, It appears to have worked. Does it take a long time to activate on the phone 

[DennyCrane]

@Yummy That's what they did:

https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-card/m-p/1083756/highlight/true#M756...

[Yummy]

Why do not you just get NORMAL SIM instead of this eSIM???
You cannot transfer eSIM from phone to phone and obviously it can easily fail. Hardware SIM is transferrable from phone to phone...

[DennyCrane]

@Dave39 Login to your account, click the +, then go to Profile. There you can edit the sim card number

[Chalupa_Batman · Accepted solution]

When you log into your account, go to Profile, then on your right side you'll see SIM card number. Click on the pencil and change it.

[Dave39]

Thank you for the reply ... I have stopped at the Telus and purchased a new Public Mobile SIM card just now ... how do I get it linked to the account ? 

[Chalupa_Batman]

Hi @Dave39 

You'd have to purchase another eSIM if it didn't work. Plus you have to make sure your phone actually can do eSIM. Best bet is to purchase a SIM card but NOT from PM as it would take weeks. Amazon or local Telus store, call a head first.