eSIM QR code

[Adarbyson]

Dear @CS_Agent 

I just signed up for a public mobile account. 226-3xx-xxxx. My eSIM disappeared shortly afterwards. I still had my original eSIM on my phone, when I switched back to it for a multi factor authentication, my new public mobile one disappeared. I will no longer use use my original eSIM, and now need a new eSIM from public mobile. Can you please resend me a new QR code for an eSIM? I do not want to pay another $5 for an eSIM, since I just paid for one a few minutes ago. Thank you!

Edit by Dunkman: removed personal information

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[Dunkman]

@Adarbyson 

You will not need to pay,  It looks like that the escalation may be delayed. 

You also might want to send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Adarbyson]

Thank you. Unfortunately, this did not solve the issue. 

[Adarbyson]

Thank you. I require help from. The @CS_Agent to provide a new QR code. If I try to get a new one on my own, it would charge me $5. Since I just bought one, I hope the agent will agree that paying again isn't necessary. 

[hTideGnow]

hi @Adarbyson 

try reboot the phone and check Settings -> Cellular screen (or Sim Manager) again, check if Public Mobile sim was just disabled.

[Dunkman]

@Adarbyson 

If you are able to login in your PM app/self service account, you can purchase another eSIM.  It should be free since you already purchased one before. 

Otherwise, you will need customer service agent help. I will try to escalate to CSA_PM and they should private message you within 1 hour.