Cannot see or access my subscription

[N1ixi]

I currently am using public mobile and pay for a subscription but when I sign into my account it says “choose a subscription” and will not let me past that screen unless I buy another subscription. It’s like my account is brand new, but it’s the same account I have been using for years

[softech]

@N1ixi 

 The message indicates that the Eversafe login system is unable to locate your My Account from your email login.  But no worries, it is an easy fix for PM support, you will just need to engage them by direct message.  Please private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there