Community

Pariaman · ‎05-05-2025

Hello Public Mobile Support,

Last year, I purchased an eSIM plan from Public Mobile but was never able to successfully activate it on my phone. Shortly after, I went abroad for an extended trip and couldn’t follow up.

Now that I’m back, I’ve discovered that the monthly charges have continued the entire time, even though I never used the service. I also no longer have access to the phone number linked to the account, and I’m stuck in a loop where the 2FA code is sent to that number — which I can’t receive because the eSIM was never activated.

At this point, I’m unable to log into my account to manage or cancel the plan, or even to submit a regular support ticket.

I would really appreciate your help in:

Stopping further charges,
Cancelling the plan or reissuing the eSIM if possible,
Refunding charges for the unused service, if applicable.

Thank you in advance.

Best regards,
Paria

Chalupa_Batman · ‎05-05-2025

@Pariaman wrote:
Hello Public Mobile Support,
@CS_Agent
Last year, I purchased an eSIM plan from Public Mobile but was never able to successfully activate it on my phone. Shortly after, I went abroad for an extended trip and couldn’t follow up.
Now that I’m back, I’ve discovered that the monthly charges have continued the entire time, even though I never used the service. I also no longer have access to the phone number linked to the account, and I’m stuck in a loop where the 2FA code is sent to that number — which I can’t receive because the eSIM was never activated.
At this point, I’m unable to log into my account to manage or cancel the plan, or even to submit a regular support ticket.
I would really appreciate your help in:
Stopping further charges,
Cancelling the plan or reissuing the eSIM if possible,
Refunding charges for the unused service, if applicable.
Thank you in advance.
Best regards,
Paria

Just to add to the other comments.... I honestly don't see them refunding you as I'm sure you had internet where ever you were and could have contacted Public Mobile shortly after. I'm sure they will cancel your account for you but refund wise, I don't think you'll get anything back as Public Mobile is a prepaid self serve service. Good luck though.

DildodoBird · ‎05-05-2025

I have a similar problem. Activation of SMS/MMS failed and I am unable to receive SMS/MMS messages on my Public Mobile phone number. You can login to your account by having the 2FA sent to the email address you used to sign up with public mobile. That's what I have to do to login because I can't receive the 2FA by SMS!

Just click "didn't receive code" and select email from the three choices you are presented with. You will receive a six digit code by email. Login, enter the code your received by email, cancel your subscription.

Easy, peasy, beautiful, penitentiary girl!