double charged

[Jbreendrover]

I have been getting double charged for over 12 months

[hTideGnow]

hi @Jbreendrover 

you got double charged as in the amount on the one transaction ? or you got 2 different transaction?

just want to confirm you aware the change to reward system last year and people are payment more because of the reward change.  So, if PM still charge you one transaction but just charging more, let us know and we can explain the reward change

[Yummy]

Really difficult to believe you are overcharged for a year and you did not complain to agent nor in this forum.

Maybe somebody is using your credit card without your knowledge and you just forgot you are paying for a friend/family member.

Do not ask bank for a chargeback as you will be banned to use credit card at PM for a year.
Open a ticket and resolve issue with agent's help.

[eddieO]

@Jbreendrover have you gone into your public mobile account (app or online) and confirmed in the payment history section that this is occurring? If it is then please follow @Handy1 's suggestion. 

[Handy1]

@Jbreendrover  If you have truly been over charged for the past year you need to message support to fix. The situation 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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