do i need US roaming when I already have a canada-US plan?

[edge12]

@dust2dust text message uses "need". It is worded exactly like in my post in quotes.

[dust2dust]

@edge12- Unless the wording has changed, it doesn't say "need". It's an offer/suggestion. The wording I last saw was "You can get a".

[Handy1]

@edge12  That was a generic message coming thru your phone when it recognized you crossing the border . Best to submit Ticket with support to see if the can compensate you for it 

send a  private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[edge12]

i thought i was buying a Canada/US plan where I can talk and use data in US same way as in Canada. When I tried using for first time, why would Public mobile, send me a text stating " You will need a US roaming add-on to use your phone". So i paid extra $15 to add roaming which seems unnecesssary now, after reading messages here. Unfortunately, I had to make that decision right away since I had to make a call. Now, i want a refund if I can get one

[dwh1]

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@ileefarrell wrote:

As @Handy1 said, it is better to turn on the 'Data Roaming' on your device while you are in the US.

I am not aware how to do it on other Android phones and iPhone, so maybe someone else might help.

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I'd go further - if you don't turn on data roaming while in the US, you won't have working data.  The purpose of the setting is really to stop you from unintended costs - for example, my old Koodo plan had data roaming included but at a cost of $12 a day, triggered but the first use of data while in the US. If I intended to not use data to save the money, the only way to avoid it would be to either keep data turned off in general - workable but prone to error on my part - or have data roaming disabled.  There's no need to worry about that in this case.

On an iPhone, the settings is in Settings/Cellular/Data Roaming.  Note that it's only visible if data is turned on.

[HALIMACS]

Well… When you purchased the Canada US plan what did you think you were getting?

Just curious, because some presume it gives them things it may not.

[ileefarrell]

No, you do not need a separate plan.

As @Handy1 said, it is better to turn on the 'Data Roaming' on your device while you are in the US.

Here is how to do it on Samsung devices:

Settings > Connections > Mobile Networks > Data Roaming.

I am not aware how to do it on other Android phones and iPhone, so maybe someone else might help.

[Savage]

@edge12  That’s the whole point of the Canada US plan , roaming is built into plan itself no need for roaming add on 

[Handy1]

@edge12  .no you don’t your CAN /US  plan has roaming in it already just make sure you have data roaming turned on in phone settings when your in the US