data suddently not working (after working initially) after a switch from old phone to new phone

[bob_smith69]

had old google pixel 4a and public mobile. things worked great. got a new phone (samsung 23), switched over sim card. my public mobile data worked! it worked for a few days. now it doesn't. when i leave the house, phone is basically a brick. even tough it doesn't work it does say "public mobile" on top left of phone. any ideas?

[bob_smith69]

weirdly enough this was the solution, though i really don't think i messed with the network settings. odd, but thanks for the help!

[hTideGnow · Accepted solution]

hi @bob_smith69 voice calls work? just not data?

first, reboot phone and then Reset Network Settings 

and also, check and disable Data Limit on your phone, it could be that device limit setting blocked your data access 

Also, if possible, test the sim on the old phone to confirm it was just a devise issue and not account related 

[Chalupa_Batman]

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@bob_smith69 wrote:

had old google pixel 4a and public mobile. things worked great. got a new phone (samsung 23), switched over sim card. my public mobile data worked! it worked for a few days. now it doesn't. when i leave the house, phone is basically a brick. even tough it doesn't work it does say "public mobile" on top left of phone. any ideas?

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Hey @bob_smith69 

First, try rebooting the phone. If that doesn't work, go into your settings, find Network Settings and refresh them and reboot the phone. This should fix the issue.