Service

[Damian12345]

I’m having trouble receiving the 6 digit verification number to finish activating my phone 

[slusagm]

You might want to disable the current som and test if you receive incoming calls and text

If still no incoming calls, you need to contact PM yourself, they won't contact you.  there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

[xlnc]

I am able to call out with the PM SIM. The port is what I'm most interested in, so waiting on it failing and someone getting in touch with me to make it right.

You guessed it, this line is not my primary, so no rush to have it all finished ASAP.

[computergeek541]

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@xlnc wrote:

Signed up with PM a few minutes ago, requested portin, put all the details, BUT was never asked WHO has the current (to be ported) number!!?!

I'm aware that on number porting request forms, current carrier information is often asked for, but carriers don't actually need to ask.  They can see that information by searching a database (even if the phone number has been ported multiple times before).  

[xlnc]

Mine was a similar situation.

Signed up with PM a few minutes ago, requested portin, put all the details, BUT was never asked WHO has the current (to be ported) number!!?!

The port-in is from voip.ms, and the SMS went there. I haven't used that line in months, so not getting SMS obviously.  I can make outgoing calls from the PM line (caller ID shows to be ported number). 

Waiting for all the porting fun to start soon 😀

[slusagm]

To add to adove, if you just activated and have not completed the first time 2FA via text , the Send email and Send Voice message won't appear and PM won't be able to help 

But let us know  if your PM sim can at least make outgoing calls.  If not, try Reset Network Settings 

If still cannot make it works , aak PM to help.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Damian12345]

I’m at the final step… 6 digits verification sent to my new number. It’s been 2hts

[Chalupa_Batman]

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@Damian12345 wrote:

I’m having trouble receiving the 6 digit verification number to finish activating my phone 

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Hello @Damian12345 

The 6 digit code can sometimes be tricky. If must have the Public Mobile SIM card in your phone. If it's not receiving the code, you can then click on Didn't Get Code and see if there is a Send to Email option. If the option isn't there, then please contact a CS Agent to have them resolve things for you.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[slusagm]

Were you using PM app and completed the activation?

If you completedntur activation and requested porting your number from another provider, the validation test would have sent to your sim card with the old provider.  Or hold off to login My Account until port is done