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Vitalii
Good Citizen / Bon Citoyen

Hi there,  

I changed my subscription plan when was black Friday it will be start when the next pay period arrived. But I don't see any information about it in my profile. 

9 REPLIES 9

Vitalii
Good Citizen / Bon Citoyen

It works 💪 

Thanks a lot!

dwh1
Town Hero / Héro de la Ville

@Vitalii That's the overview page, which just shows you your current status. To see upcoming changes, click on that big plus sign at the lower left and choose "Payments".

Note: you can also go to the "Subscription" tab in that menu but I advise against it, since if you are not careful you could cancel your plan change. I'm speaking from experience there.  The payments tab is safe and shows more information in any case.


@Vitalii wrote:

Screenshot_20231208-122929_Public Mobile.jpg


HI @Vitalii that is the overview tab.  You are in a plan for 40GB

click the Grey circle with a circle and plus sign, it will expand the menu, pick Subscription & add-on from the menu on the left, it will then show you the current plan

or you can click Payment form the menu on the left, then click Payment history, check which plan PM renewed you

And yes, if the wrong plan still showing  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Vitalii
Good Citizen / Bon Citoyen

Screenshot_20231208-122929_Public Mobile.jpg

HI @Vitalii 

are you using app or browser ?

first login using Incognito/Private/Secrete mode on your browser

click Subscription & add-on from the menu on the left, it will then show you the current plan

or you can click Payment form the menu on the left, then click Payment history, check which plan PM renewed you

If in doubt,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

click the 

@Vitalii  Use this link to your payment page . 
https://myaccount.publicmobile.ca/en/account/my-payment

Vitalii
Good Citizen / Bon Citoyen

I wasn't able to find it

Sansan
Mayor / Maire

Please message the like below. Can take up to a week for response I've heard. Normally 1-2 days.

Https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@Vitalii  Check your payment page like this 

Handy1_0-1702063092600.png

 

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