12-08-2023 02:17 PM - last edited on 12-08-2023 07:26 PM by computergeek541
Hi there,
I changed my subscription plan when was black Friday it will be start when the next pay period arrived. But I don't see any information about it in my profile.
12-08-2023 02:41 PM
It works 💪
Thanks a lot!
12-08-2023 02:32 PM
@Vitalii That's the overview page, which just shows you your current status. To see upcoming changes, click on that big plus sign at the lower left and choose "Payments".
Note: you can also go to the "Subscription" tab in that menu but I advise against it, since if you are not careful you could cancel your plan change. I'm speaking from experience there. The payments tab is safe and shows more information in any case.
12-08-2023 02:31 PM - edited 12-08-2023 02:31 PM
@Vitalii wrote:
HI @Vitalii that is the overview tab. You are in a plan for 40GB
click the Grey circle with a circle and plus sign, it will expand the menu, pick Subscription & add-on from the menu on the left, it will then show you the current plan
or you can click Payment form the menu on the left, then click Payment history, check which plan PM renewed you
And yes, if the wrong plan still showing please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-08-2023 02:29 PM
12-08-2023 02:29 PM
HI @Vitalii
are you using app or browser ?
first login using Incognito/Private/Secrete mode on your browser
click Subscription & add-on from the menu on the left, it will then show you the current plan
or you can click Payment form the menu on the left, then click Payment history, check which plan PM renewed you
If in doubt, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
click the
12-08-2023 02:28 PM
@Vitalii Use this link to your payment page .
https://myaccount.publicmobile.ca/en/account/my-payment
12-08-2023 02:27 PM
I wasn't able to find it
12-08-2023 02:19 PM
Please message the like below. Can take up to a week for response I've heard. Normally 1-2 days.
Https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-08-2023 02:18 PM