charged for a subscription that was cancelled? Who to talk to.

[Scypher0th]

So on Aug 1/23 i switched over to another provider and took my number with me. BUT a week PRIOR to that i canceled my automatic subscription on my acct, BUT as of Aug 1/23 there is a withdraw of 33.30 out of my acct for Public Mobile....now i also pay for my sons plan wich is the $15 a month but it seems like they still charged me for my old acct even tho i canceled my sub, also my renewal date was on the 6th wich its no where near to.....how do i go about getting my money back?

[Dunkman]

@Scypher0th 

Was your port over to other provider successful?  Is your new provider phone able to receive calls and texts? Did you respond to Public mobile port confirmation request text? If possible, try your PM SIM card in your phone? Is it still working? If your port failed, PM would continue to charge for next cycle. You did state that you did stop automatic subscription.  

As mentioned, you should contact Customer service agent to investigate.

[hairbag1 · Accepted solution]

@Scypher0th 

click here to send a message to CSA...give them as much account info as you can recall...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437