changed to a new mobile phone

[Mando_Pete47]

I changed to a 5G mobile phone.  How do I let Public Mobile know that I have changed phones.  

[hTideGnow]

hi @Mando_Pete47 

you don't have to let PM knows

just pop the sim card out from. the old phone and insert into the new phone and start using it

if you are using eSIM, then download PM app on the new phone, login, go to Account page and choose Purchase sim card and choose Esim

[Chalupa_Batman · Accepted solution]

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@Mando_Pete47 wrote:

I changed to a 5G mobile phone.  How do I let Public Mobile know that I have changed phones.  

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Hey @Mando_Pete47 

Public Mobile is not concerned what phone you have. As long as it's on the VoLTE list, have at it.

https://www.publicmobile.ca/en/get-help/articles/volte