change email and password old email is no good anymore

[Baileigh]

I lost my original email for my account I also need to change the password but old email is not working..How do I do this as its time to top up my account

[Anonymous]

@Baileigh 

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[hairbag1]

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@Baileigh wrote:

I lost my original email for my account I also need to change the password but old email is not working..How do I do this as its time to top up my account

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If this "old email" was associated with a closed account...you'll need a new sim and start a whole new account. 

If the old account was unfunded for longer than 90 days...you'll need to start over with a new sim / new email / new account.

[Anonymous]

 @Baileigh : What do you mean "no good"? The email address is just for login purposes. It doesn't actually need to be a valid email address after activation. Of course it's a problem now for a password reset. But if you don't remember your email address or password then you'll need to contact the moderators.

You can also buy a voucher in many stores or online and remit it through the 611 service. Or use the Instant Top-up method in a few stores.

[softech · Accepted solution]

@Baileigh   To change email and password on My Account, you have to open a ticket with Mod

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right.  Mod will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437