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change email address and payment account

DeaneMcdonald
Great Neighbour / Super Voisin

I need  to change my banking information and email address .

4 REPLIES 4

@gyjycan 

 

While payment information can be changed after logging in, the other part lf the request about changjng the e-mail address can't be done from there.

gyjycan
Good Citizen / Bon Citoyen

you should sign in to your public mobile account and change once in the account

Outdoorsman
Model Citizen / Citoyen Modèle

@DeaneMcdonald 

to reset or change your email

you need the help of a service rep they can help with cc also

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Yummy
Mayor / Maire

Credit card you can change after logging into your account:

Yummy_0-1664385777322.png

 

 

For email change you have to ask agetn as only they can do it:

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here