cant submit a ticket

[neilthompson1]

I bought USA add on - didnt work - I was charged numerous times by Tmoble.  I am trying to submit a ticket to get customer support.  In order to do that I seem to need to know when I started plan many years ago.  I have been trying for over an hour now to get help - SO FRUSTRATING!!

[Phil_Adelphus]

@Rastin  No that shouldn't happen.  Perhaps @neilthompson1 means he had to get a plan from T-Mobile?

[Rastin]

Are you saying that tmoble sent you a bill? Did not know they could do that. It was my understanding that if you didn't have coverage for the US your phone just would not work.

[hTideGnow]

hi @neilthompson1 

don't just try T-Mobile, try to manual connect to AT&T as well

also turn off 5G, use only 4G or LTE and it should help

if you need support agent, please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[will13am]

@neilthompson1 , if you are struggling with initiating a support ticket, use this direct link to contact support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437