cancel
Showing results for 
Search instead for 
Did you mean: 

cannot submit a ticket

graybo
Great Neighbour / Super Voisin

hi I have spent an hour trying to submit a ticket.  it says my phone number is not valid even though I am logged in I had an issue with vouchers and I need to get it resolved by tonight. can you help me please so I can submit a ticket it will not validate via text or by logging into my account

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@graybo   are you having service with PM now?  or you have not pay for the service for sometime?  Accounts that have not paid for 90 days since suspension would have been closed permanently 

 

And you are basically trying to login and unable to do so, please open ticket with PM Support in one of the 2 methods  below

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

 

View solution in original post

4 REPLIES 4

softech
Mayor / Maire

@graybo   are you having service with PM now?  or you have not pay for the service for sometime?  Accounts that have not paid for 90 days since suspension would have been closed permanently 

 

And you are basically trying to login and unable to do so, please open ticket with PM Support in one of the 2 methods  below

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

 

cellphoneuser1
Mayor / Maire

@graybo wrote:

hi I have spent an hour trying to submit a ticket.  it says my phone number is not valid even though I am logged in I had an issue with vouchers and I need to get it resolved by tonight. can you help me please so I can submit a ticket it will not validate via text or by logging into my account


Try the voucher later today.  Vouchers can take time to become valid before they get accepted.

darlicious
Mayor / Maire

@graybo 

What problem are you having with your vouchers? You can also read thru the info and links in the following post.....

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

 

At the bottom you can choose the second option to send a private message to customer support just click on the spoiler in that post for the link.

 

Did you try more than twice to add one or more vouchers? You must wait one hour before your next two attempts....its easier to add them thru 611.

Timer
Model Citizen / Citoyen Modèle

@graybo 

some vouchers is take 24 hr to activated.

 call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

 

or 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,to add it

 

still not working contact support team by CS_Agent