a week ago
my wife passed and i would like o close her acct
We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.
@daveybones wrote: There seems to be an error submitting the ticket
There seems to be an error submitting the ticket
You don't need to send a message to Customer Support as @softech has made them aware. Watch the little envelop icon on top right side of page will be highlighted when they respond to you.
a week ago - last edited a week ago
@daveybones
Sorry for your loss.
Usually you will have to message support yourself to sort out the login issue.: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
