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Number cancelation!

Marina54
Great Neighbour / Super Voisin

I need help cancelling my Public Mobile account immediately.
I cannot submit a support ticket because the “Submit a ticket” option is not appearing.
Please connect me with a Customer Support Agent (CSA) so they can close my account and delete my phone number.
Thank you.

4 REPLIES 4

CSA_PM
Customer Support Agent

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

slusagm
Mayor / Maire

@Marina54 why dont you cancel yourself?

Just disable Autopay by logging in My Account, go to Payment -> Manage Subscription, then toggle off Subscribed 

softech
Oracle
Oracle

@Marina54 

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

samsunga31
Model Citizen / Citoyen Modèle

Hello.

Here is a direct link to reach a csa

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Other ways to cancel is to port number to another service provider.

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