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can’t sign in account

Lostlabradorian
Great Neighbour / Super Voisin

My daughter entered wrong email address when registered me now I can’t sign in

4 REPLIES 4

RosieR
Mayor / Maire

@Lostlabradorian wrote:

My daughter entered wrong email address when registered me now I can’t sign in


Hi @Lostlabradorian don't worry, have you sent a private message to the moderators yet as suggested by our very helpful users above?  If not, click here Contact Moderator.

 

gblackma
Mayor / Maire

@Lostlabradorian  you should still be able to sign in using the wrong email address. Contact the moderators, explain what happened  and give them the right email address. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

 

RossN
Mayor / Maire

@Lostlabradorian wrote:

My daughter entered wrong email address when registered me now I can’t sign in


@Lostlabradorian contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator    check the envelope top right corner for a reply response time is 2 to 48 hours

Triguy
Mayor / Maire

Contact a moderator.

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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