can't recevie calls and or messages

[esztegar]

Hello,

Just activated my account. I am able to make calls but not rceiving calls and messages. any hints ?

Thank you !

[CellGirl]

@newagevendig 

Try re-provisioning your service:

the lost/stolen phone trick:

1. Login to your self-serve account.

2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]

3. Logoff

4. Wait 5 minutes and login again

5. Report your phone found.

6. Reboot phone.

[newagevendig]

its been 8hours allready

[esztegar]

Hello ,

Yes, I have ported my number from Sugar mobile. Will wait a bit and see what happens. Thanks !

[imm1304]

Hi @esztegar!

Welcome to PM!

Did you port your number from another carrier?  If yes, give it at least 30 minutes to an hour for the number to be transferred.

EDIT:  Don't forget to reboot your phone and then test.