@Shaimaaothman
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
- Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
- Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
Insert your previous provider's SIM card in your phone to receive the text. If this was over 90 minutes ago submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
OR, check your Private Messages I sent you a phone number for PORTING only issues.
