@Nothappy123 wrote:
Just installed the sim card and registered .
Just to eliminate possibilities, by "registered", do you mean activated the SIM online, or was the SIM activated in-store?
Phone says Public Mobile on the screen.
I would THINK that would mean it's connected to the network, BUT not having personally stuck a non-activated SIM in a phone, I don't know whether or not it would say that if the SIM isn't activated.
Can't make a call. I dail and it hangs up.
Have you tried that in more than one place? I ask, because if you're in an area with a real weak signal, that can happen.
Tried to find tech support. Found a robot (simon?) it keeps sending me a form that won't accept my password. Password is correct... I can log in to my account with it but it won't work for these "simon" forms. If I had known there was no tech support I would never have signed up.
Well, if you can't get into the SIMon chat thing, do as @totalUser suggest(in the 4th post on page 1), and contact the Moderator team directly.
I want to cancel and get my money back. No idea how to do that.
From what I've read in other threads here, since it's a prepaid service, you can't get your money back for the 1st 30days of service already paid for.
I foolishly signed up for recuring payments.
Well, if we can't get it figured out here, between you, the community, and/or the Moderators, and you REALLY want to leave, you CAN simply log into your account and remove the card you input for your prepay, and at your renewal date your service simply won't renew. You would, however, need to "port" your number out to another service, assuming it's actually been ported in here in the 1st place, and also assuming you'd want to keep that same number. I'd suggest you try contacting the Moderators, and see if you can't get this figured out first.
